The Challenge
Boba Box was dedicated to quality, but they didn’t have any experience with food safety protocols in-house. Their customers were urging them to achieve BRCGS certification, but they lacked in-house expertise to navigate the process. They required external support to develop a clear and structured plan of action.
Their large and complex supply chain also made gaining supplier approval more challenging.
Our Approach
Food Safety Assist worked well with the team at Boba Box, taking a collaborative approach and offering remote support every step of the way.
We supplied templates and practical tools to help Boba Box develop an effective system for managing food safety that aligns with the BRCGS standard.
Sometimes coaching and guiding isn’t enough. Understanding resource limitations, we took on elements of supplier evaluation ourselves.
Key Strategies for Success
- We successfully executed a completely remote project, ensuring flexibility and efficiency without sacrificing quality.
- The strategy includes providing direct assistance with supplier approval processes and overcoming long-chain challenges.
- We ensure constant communication and support to all necessary staff to sustain the project’s momentum.
The Outcome
Boba Box achieved Grade AA at their very first BRCGS audit. The accreditation has
strengthened their internal systems but also given them the ability to confidently grow as a
business and stand out in a competitive market.
Our services have been retained, offering mentoring throughout the year when required to help Boba Box achieve success at their next audit.
Client Feedback
“Establishing a solid collaborative relationship with Brian and Gill, our allocated consultants from Food Safety Assist, was key to us achieving a top AA grade at our first audit. They were hands-on, providing templates and documents, helping review supplier documentation, and always happy to explain and clarify points as we went along, enabling me (as the BRCGS lead at Boba Box) to fully grasp the complexities of the standard in such a way that we passed our first audit with ease.” – Jane Ryan Boba Box Ltd.
