Challenges
Before working with Food Safety Assist, Lanchester Wines encountered several challenges that hindered their ability to meet the BRCGS standard. The primary issue was a lack of in-house expertise and resources, particularly in terms of food safety knowledge and systems development. The management and supervisory team required guidance in building the comprehensive food safety systems necessary for certification.
Additionally, Lanchester Wines operated both a main warehouse site and a satellite depot, adding complexity to the task of system development and implementation. The main site, an older facility, presented further difficulties due to its outdated fabrication, which was not conducive to modern food safety standards. Moreover, the warehouse operated closely with a neighbouring bottling plant that had already achieved BRCGS certification. This created a unique situation where the warehouse was effectively an internal customer of the bottling plant, adding an extra layer of operational requirements.
Preparation & Implementation
Food Safety Assist provided Lanchester Wines with a range of services to guide them through the certification process. Mentoring the management and supervisory team was a key aspect, offering project management support and providing customised templates and draft systems tailored specifically to the site’s needs. As the project progressed, Food Safety Assist conducted internal reviews to ensure the company stayed on track toward meeting the certification requirements.
In addition to on-site support, Food Safety Assist utilised modern tools such as Loom videos to offer remote guidance and provided clear templates, along with one-on-one mentoring to ensure that the team was fully equipped to handle each step of the process. Regular review meetings with key stakeholders kept the project aligned and moving forward, ensuring that any potential issues were promptly addressed.
Outcomes & Results
The collaboration between Lanchester Wines and Food Safety Assist resulted in a successful outcome: Lanchester Wines achieved the BRCGS Storage & Distribution Food Safety Standard certification for their warehouse operation. They achieved a Grade AA and it was an unannounced audit! This certification not only ensured the continuation of their existing supermarket bottling contract but also positioned them favourably to win new business, boosting their competitive standing in the industry.
To maintain ongoing compliance, Food Safety Assist has continued to support Lanchester Wines with regular monthly internal audits and review meetings. They also provide increased input three months before any repeat audits to ensure the company is fully prepared. Additionally, Food Safety Assist remains available to address any immediate issues via phone or email, ensuring that Lanchester Wines continues to meet food safety standards all year-round.
Client Testimonial
Richard Lewin, from Lanchester Wines, expressed his satisfaction with the services provided by Food Safety Assist, stating, “Excellent for Business”. This endorsement highlights the value of the partnership and the significant role that Food Safety Assist played in helping the company achieve and maintain its food safety certification.
