The Challenge
As a growing business, Luxury Lakes Ice Cream required ongoing food safety and technical support to maintain SALSA certification, develop its Quality Management System, support key personnel, ensure compliance kept pace with growth and minimise food safety risks.
The Food Safety Assist Approach
Food Safety Assist partnered with Luxury Lakes Ice Cream to provide practical, hands-on support, including quality system development, food safety guidance, management mentoring, monthly review meetings, site visits, remote technical support, product development assistance and customer complaint management.
Key Actions Taken
Regular site visits, remote support sessions, quality system redevelopment, management coaching and continuous improvement activities were implemented throughout the partnership.
Results & Outcomes
Continued maintenance of SALSA certification, enhanced quality systems, increased management capability, improved audit readiness and support for substantial business growth.
Client Testimonial
“Having worked with Brian and the Food Safety Assist team previously, it was a real advantage to have their support in place when we took over English Lakes Ice Cream in 2019. Together, we have enhanced our Quality Management System, strengthened leadership capability, successfully delivered site developments, and consistently maintained SALSA accreditation. Following our rebrand to Luxury Lakes Ice Cream in 2021, the business has trebled our production volume, demonstrating the value of a strong technical and operational partnership.”
Looking Ahead
Food Safety Assist continues to support Luxury Lakes Ice Cream with future growth plans, including site expansion and potential progression towards BRCGS Food Safety certification.
